D Hipple (David and Dawn)
2026-09-15
5 Stars for Customer Support, 1 Star for the actual people who provide the product for never answering, following up, or giving a status on my order. I ordered on Jul13 and was told it could take about two weeks. I was unable to contact A-1 after multiple repeat calls and messages, plus they have several locations and don't track customers well in their system. I finally received the item the end of August.
I finally got through to Customer support, folks who were extremely helpful, but they couldn't even get the people they needed to find my order to respond. I was told on four occasions that my order was "going to be delivered Fri, then Mon, then two weeks later...", and on and on. I finally received the item. I hope it works and that it's the correct one, because I can't imagine trying to get it returned and replaced.
Quality service and manufacturing in this country has gone downhill - everyone is expected to do nothing and receive a trophy. I will only use this company again if it's next to impossible to find the item I need, because their sales/purchase/whatever personnel don't really care. I assume they have enough contractors working for them that they don't need to be concerned about homeowners.
